Wi-fi Onboarding and Loss of Connection – Trouble shooting Robot Vacuum EFR71222DS

Issue

Wi-Fi Onboarding issue

Onboarding OK but sometimes the Wi-Fi connection is lost

Applies to

• Model EFR71222DS

Solution

Onboarding issue:

1. Check the unit and router are in close range
2. Check if other Wi-Fi devices like security camera or Wi-Fi doorbell can be connected to the same router, if yes, skip 3 - as this is an indication of 2.4GHz is available
3. If there are no other Wi-Fi devices in the household, check if 2.4GHz band in your router/modem is activated.
4. Check router settings, check the security mode change to WPA3 or WPA2 to see if it will solve the issue. This requires a high-level of computer knowledge - skip this check if you are unable to check these router settings.
5. If items 1-4 do not resolve the issue, use hotspot from your phone and check if the product can be onboarded.

Note: If 5 is OK. Please take a photo of your router data label and a photo of your robot vacuum data label and email our Consumer Care team and advise them that the product cannot be connected to your Wi-Fi router but will connect via hotspot on your phone so this can be reported to the APP Support Team for investigation.

Note: If 5 is not OK. Please take a photo of your router data label and a photo of your robot vacuum data label and email our Consumer Care Team and report that the product cannot be connected to your Wi-Fi router or connected via hotspot on your phone.

Onboarding OK but sometimes the Wi-Fi connection is lost:

1. Check the unit and router are in close range √
2. Check if other devices that are connected to this router have the same issue or not
3. If items 1 & 2 is OK, then use hotspot from your phone and check if the product can be onboarded.
4. If OK when using ‘phone hotspot, then issue is related to the router signal strength. Try to move the router or appliance closer or for big house use Wi-Fi extender mesh system.

Note: 4 is not OK. Please take a photo of your router data label and a photo of your robot vacuum data label and email our Consumer Care Team and advise them that the product cannot be connected to your Wi-Fi router or be connected via hotspot on your phone.

Customer Care email: customercare@electrolux.com.au