Cordless vacuum cleaner stops or does not start
Cordless vacuum cleaner is not working
Stick vacuum cleaner lacks suction power
The vacuum cleaner turned off during usage, what to do next?

Question

Accepted Answer

Possible Causes:

The brush roller is blocked
The dust container is full and / or the filters are clogged/dirty - the vacuum cleaner might be overheated
The battery is empty (last LED blinking)
Defective model

A few things you can check to try and solve:

Please refer to the user manual for detailed information on the maintenance of your specific model.

1. Turn off the vacuum cleaner - then check if the nozzle, tube, hose or filters are blocked and / or dirty.

Take out the filters from the dust container and empty the contents into a dustbin.

When the dust container is not cleaned regularly this will lead to clogging, which will affect the dust pickup and stress the fan motor.

To protect the motor not getting damaged, a protection function is activated and switches off the vacuum cleaner.

The filters must be cleaned at regular intervals to ensure a high cleaning performance.

2. Clean and remove entangled hair, threads and fibres from the brush roll

Use a pair of scissors to remove threads etc. Reassemble the brush roll, making sure it can spin freely.

3. Possible overheat - Let the product cool down for a minimum of 2 hours on the charging stand before starting it again.

4. Fully charge the vacuum cleaner.

Time to full charge may vary from model to model. Please refer to the user manual.

5. If the vacuum cleaner is not charging, check for possible electrical problems:

Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Center.

Stick vacuum cleaner stops or does not start