Stick vacuum cleaner does not charge the batteries

Issue

• The vertical vacuum cleaner does not charge the batteries
• Charging the battery time can be between 4-6 hours depending on the model

Applies to

• Stick Vacuum

Solution

1. Move the main unit to the lowest position (applies to some models). It should not be locked in the upper or intermediate position.

2. Check that the connectors on the back of the main unit are connected to the charging station.

3. Make sure the charging plug is connected to the back of the charging station and the power supply is connected to the socket.

Plug another device (table lamp or hair dryer for example) into the electrical outlet and switch it ON. This will test that power is getting to the socket.

4. Make sure the main floor nozzle is connected to the device (applies to some models). Otherwise, the charging process will not start.

5. Store and charge the vacuum cleaner in a room and at an ambient temperature between 5°C and 35°C.

Charging time is longer at high temperatures - this is normal.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Center.

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