The door of my fridge/freezer is not closing properly

Issue

• The door of my fridge/freezer is not closing well

Applies to

• Refrigeration Top Mount
• Refrigeration Bottom Mount
• Refrigeration French Door
• Refrigeration Quad Door
• Refrigeration Verticle

Solution

Fridge or Freezer door not closing properly

• Door was closed too hard, causing another door to open slightly.
• Refrigerator is not level. It rocks on the floor when moved slightly.
• Refrigerator is touching a wall or cabinet.
• Check gasket and cabinet interface for any obstructions

Check the following

• Check the installation
• Ensure floor is level and solid and can adequately support the refrigerator.
• Clean the refrigerator door gaskets and interface with warm, soapy water to remove any grease, dirt and grime from the surface. Wipe clean with a dry cloth. Inspect the gasket to make sure it is thoroughly clean.
• Close both doors gently.

Freezer door pops open.

• This is normal and should re-close. This happens when the refrigerator door is closed too quickly.
• If the freezer door stays open, it indicates that the appliance needs to be tilted backwards a little further. Refer to section “Installing your new appliance” in the user manual for your particular model

Door not sealing properly

• Ensure there is nothing that is preventing the door from closing such as appliance contents or items placed near the appliance.
• Ensure that the crisper/freezer bin is closed completely.
• Ensure the appliance is set up as per recommendations.

Self-close not working

• Check if your appliance has self-closing hinges as not all models do.
• It indicates that the appliance needs to be tilted backwards a little further. Refer to section “Installing your new appliance” in the user manual for your particular model.

Electrolux user manual

Westinghouse user manual

Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Center.

Electrolux Book a Service

Westinghouse Book a Service