Ice & Water Dispenser - not dispensing ice

Issue

Ice & Water Dispenser is not dispensing ice

Applies to

• Refrigeration French Door
• Refrigeration QuadDoor
• All ice and water models

Solution

Potential Cause

• There is no ice in the bin to be dispensed.
• The refrigerator doors are not completely closed.
• Dispenser paddle has been pressed too long, and the dispenser motor has overheated

Common Solution

• Check the ice maker is has not been switched off. Ice production is controlled by the ice maker’s On/Off feature on the control panel. Pressing the On/Off feature turns the ice maker on & off
• An extended power failure (one hour or longer) causes ice cubes in the ice bin to melt and refreeze together after power is restored, jamming the dispenser mechanism. Remove and empty.
• You do not use the ice dispenser frequently. Ice cubes will freeze together in the bin, jamming the dispenser mechanism. Remove and empty.
• When removing or replacing the ice bin, avoid rotating the auger in the ice bin. If the auger is accidentally rotated, you must realign the auger by turning it in 45 degree turns (see below) until the ice bin fits into place with the drive mechanism. If the auger is not properly aligned when replacing the ice bin, the refrigerator will not dispense ice. The fresh food door also may not close properly causing warm air to leak into the fresh food compartment.
• Be sure the refrigerator doors are completely closed.
• The motor overload protector will reset in about three minutes and then ice can be dispensed.

Cleaning the ice maker

Clean the ice maker and ice bin at regular intervals, especially prior to vacation or moving.

1. Turn off the icemaker.

2. Remove the ice bin by pulling straight out.

3. Empty and carefully clean the ice bin with mild detergent. Do not use harsh or abrasive cleaners. Do not place in dishwasher. Rinse with clear water.

4. Allow the ice bin to dry completely before placing it back into the freezer.

5. Place ice bin back into position.

6. Turn the ice maker on

Adjusting the Ice Bin Auger

If the auger is accidentally rotated during removal and cleaning of the ice bin:

• Realign the auger by turning it in 45 degree turns until the ice bin fits into place with the drive mechanism.
• If the auger is not properly aligned when replacing the ice bin, the refrigerator will not dispense ice. The fresh food door also may not close properly causing warm air to leak into the fresh food compartment.

Refer to the specific product user manual instruction for ice bin and auger adjustment.

Electrolux user manual

Westinghouse user manual

Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Center.

Electrolux Book a Service

Westinghouse Book a Service