Washing machine does not spin

Issue

• The washing machine does not spin
• The laundry is still wet after the programme is finished
• This is often caused by an unbalanced load, a drainage issue, installation conditions, or a selected programme option that prevents the final spin cycle. In many cases, the problem can be resolved without the need for service.

Applies to

• Front Load Washer
• Front Load Washer Dryer

Solution

1. Make sure that the transit bolts are removed from the back of the appliance.

Refer to the installation instructions in your user manual or separate installation leaflet supplied with your appliance.

2. Make the washing machine level by raising or lowering the feet.

• Use a spirit level to check whether the machine is level on all its feet.
• Adjust the feet using a spanner.

3. Make sure the machine is placed on a stable, hard floor.

4. Make sure that the drain filter is not clogged.

Clean the filter, if necessary.

5. Make sure the Rinse Hold or No Spin option is not selected.

• With this option selected the final spin is not performed
• The water of the last rinse is not drained out to prevent the fabrics from creasing
• The washing programme ends with water in the drum
• If No spin is selected, machine drains the water at the end of the Rinse phase and ends the cycle

6. Check if the laundry is loaded correctly.

• Make sure that the washing machine is not overloaded
• A very small load can cause balance problems with the spin phase leading to excessive vibration. Pause the machine and redistribute laundry manually.
• Test the spin function by running a program with an empty drum

Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Centre.