Front load washer or washer dryer displays error E20, E21

Issue

• Machine displays error message E20, E21
• Machine does not empty and/or does not spin

Applies to

• Front Load Washer
• Front Load Washer Dryer

Solution

• Set the drain program if you set a program without drain phase.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the drain filter is not clogged. Clean the filter, if necessary.
• Make sure that the connection of the drain hose is correct.

Ensure the correct position of the drain hose:

The drain hose should extend no more than 10 cm down into the drain.

Refer to the installation instructions in your user manual or separate installation leaflet supplied with your appliance.

Ensure correct drain height:

The height of the drain must be no more than 100 cm and no less than 60 cm above the base of the machine or as shown in the user manual.

Refer to the installation instructions in your user manual or separate installation leaflet supplied with your appliance.

Clean the drain pump and filter.

• Disconnect the mains plug from the mains socket.
• Open the drain pump door.
• Place a suitable water container below the recess of the drain pump to collect the water that flows out. Press the two levers and pull forward the drainage duct to let the water flow out.

• When the container is full of water, put the drainage duct back again and empty the container. Do step 2, 3 again and again until no more water flows out from the drain pump.

• Push back the drainage duct and turn the filter counter-clockwise to remove it.

• Remove fluff and objects from the pump (if there are any).

• Make sure that the impeller of the pump can turn. If this does not occur, contact the service centre.

• Clean the filter under the water tap.

• Put the filter back into the housing with exposed section facing up. Make sure that you correctly tighten the filter to prevent leakages.

• Close the drain pump door.

Check for a blocked drain.

Check whether the drains are draining satisfactorily. Try a wash with the drain hose in a bowl or sink.

Check the drainage hose for possible kink or twist.

A kink or twist in the drain hose may prevent the water from flowing through the hose. You can check it behind the machine.

Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Center.

AEG Book a Service

Electrolux Book a Service