Hot plate cannot be activated or is not operating
Issue
- The hob cannot be activated or is not operating
- The hob does not work
- The hob display does not show any symbols
- The hob is turning on, but the user interface is unresponsive / does not react
Applies to
- Cooktop
Solution
If the hob does not work/does not display any symbols right after being connected, this indicates possible incorrect installation.
Check if the hob is correctly connected to the power supply, according to the installation instructions.
If the hob stopped working after some time after installation, please check the causes below to rectify the problem:
1. Disconnect the appliance from the power supply for at least 30 seconds.
Note: To reset the appliance, unplug it and wait 30 seconds before plugging it in again. In the case of built-in appliances, where it is not possible to disconnect the appliance from the socket, you need to disconnect it from the mains via the main switchboard (RCD switch).
2. Make sure that no more than 10 seconds passed since you activated the appliance.
Activate the appliance again.
3. Make sure that several symbols are not touched at the same time.
Touch only one symbol.
4. Clean the control panel of water and fat stains.
The hob is turning on, but the user interface is unresponsive / does not react
If the 'L' is displayed or a padlock symbol is displayed when powering on, this indicates child lock function is on and no heat settings can be selected.
Deactivate 'Child Lock'
The procedure to unlock depends on the model of the appliance. Download the user manual.
If the above steps don't resolve the issue, we recommend contacting an Authorized Service Center.
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