The App shows my air purifier as unavailable
Issue
- The App shows my air purifier as unavailable
Applies to
- Air Purifier
Solution
Reasons why your air purifier may show as unavailable in the App:
1. The air purifier is not plugged in
2. Your Wi-Fi is not working; try restarting your router.
3. The air purifier has been moved out of range of your Wi-Fi router, try moving your air purifier closer to the router (within 10 meters)
If you have checked the reasons above but the air purifier still shows as unavailable:
1. Unplug the air purifier
2. Wait for a few minutes
3. Plug it back in again
Still not available? Remove the air purifier from the app and add it again.
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- My air purifier will not start
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- Why is speed 2 in my air purifier the lowest speed in smart mode?
- Can I use the air purifier in the basement or near humidifiers?
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